Q&A Section



Who are you?
Where are you based?
Who am I dealing with - ClickHolidayCottages.co.uk or the cottage owner?
Do I pay an arrangement fee?
How do I know when the cottage has availability?
What if I need to cancel?
How do I ask a question about a cottage?
Are your listings accurate?


Who are you?

ClickHolidayCottages.co.uk is a sister site of AboutBritain.com - one of the most popular British Tourism sites on the Internet. The site is owned and operated by Excelsior Information Systems Limited - a privately owned limited company (reg no. 2620327) incorporated in 1991.

Where are you based?

ClickHolidayCottages.co.uk is based near the Scottish Border town of Galashiels, about 30 miles south of Edinburgh.

Who am I dealing with - ClickHolidayCottages.co.uk or the cottage owner?

You deal directly with the cottage owner using the contact details at the foot of each entry's page. ClickHolidayCottages.co.uk is not a bookings or referrals agency.

Do I pay an arrangement fee?

No - As you are dealing direct with the cottage owners, there is no commission or arrangement fee to pay - so you get great value.

How do I know when the cottage has availability?

Simply contact the cottage owner either by phone or by email, using the buttons at the bottom of each entry's detail page to obtain contact information.

What if I need to cancel?

As you are dealing direct with the cottage owner - you should check their cancellation terms individually before you book.

How do I ask a question about a cottage?

Simply contact the owner direct either by email or telephone, using the buttons at the bottom of the cottage's page.

Are your listings accurate?

Information about cottage on ClickHolidayCottages.co.uk is provided by the cottage owners. We publish this information in good faith. Please confirm any aspects that are of particular importance to you with the cottage owner at the time of agreement.